SHIPPING & DELIVERY

WHEN AN ORDER IS PLACED, IT WILL BE SHIPPED TO THE BILLING ADDRESS DESIGNATED BY THE PURCHASER AS LONG AS THAT SHIPPING ADDRESS COMPLIES WITH THE SHIPPING RESTRICTIONS LISTED ON THIS WEBSITE. RISK OF LOSS AND TITLE FOR ITEMS PURCHASED FROM THIS WEBSITE PASS ON TO YOU ONCE DELIVERED. YOU ARE RESPONSIBLE FOR FILING ANY CLAIMS WITH CARRIERS FOR DAMAGED OR LOST SHIPMENTS. A SIGNATURE MAY BE REQUIRED FOR DELIVERIES. WE DO NOT GUARANTEE ANY SPECIFIC DELIVERY DATE AND ARE NOT RESPONSIBLE FOR ANY DELAYS. PLEASE NOTE THAT PYTHON PRODUCTS MAY NOT BE SHIPPED TO CALIFORNIA.

 

TO ENSURE PROPER DELIVERY OF YOUR ORDER, WE DO NOT SHIP TO P.O. BOXES. TO AVOID DELAYS TO YOUR ORDER, PLEASE MAKE SURE THAT YOUR BILLING ADDRESS MATCHES THE ADDRESS ON YOUR CREDIT CARD STATEMENT AND THAT THE CARDHOLDER’S NAME IS WRITTEN AS IT APPEARS ON THE CARD.

UPS GROUND SHIPPING (WITHIN THE US): 5-7 BUSINESS DAYS

DHL INTERNATIONAL EXPRESS SHIPPING: 3-5 BUSINESS DAYS

TRACKING YOUR ORDER: ONCE YOUR ORDER HAS SHIPPED, AN EMAIL CONFIRMATION WILL BE SENT WITH THE TRACKING NUMBER.

PLEASE NOTE: DUE TO COVID-19, COURIERS MAY BE EXPERIENCING SHIPPING DELAYS.

RETURN POLICY

WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT SATISFIED, WE WILL GLADLY ACCEPT ITEMS FOR EXCHANGE, REFUND OR MERCHANDISE CREDIT WITHIN 14 DAYS. PLEASE CONTACT US PRIOR TO RETURNING AT INFO@LOLAPRUSAC.NYC WITH YOUR ORDER CONFIRMATION NUMBER AND REASON FOR THE RETURN. ALL RETURNS MUST BE IN THE ORIGINAL PACKAGING, UNUSED AND UNDAMAGED. PLEASE INCLUDE A COPY OF YOUR RECEIPT. WE RESERVE THE RIGHT TO DENY CREDIT FOR A RETURN IF THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY REQUIREMENTS. REFUND WILL BE ISSUED BACK TO THE ORIGINAL PAYMENT METHOD OR MERCHANDISE CREDIT ONLY.

 

ONLY ELIGIBLE ITEMS PURCHASED MAY BE RETURNED. ANY SPECIAL ORDERS, CUSTOMIZED PRODUCTS OR PRODUCTS NOTED AS FINAL SALE OR NON-RETURNABLE CANNOT BE RETURNED FOR A REFUND OR MERCHANDISE CREDIT. RETURN SHIPPING CHARGES MAY BE DEDUCTED FROM YOUR REFUND. PLEASE ALLOW 7 TO 14 DAYS FOR CREDIT TO BE PROCESSED.